3rd Party Merchandise Policies

Please note as these items are made by our third party partner, PRINTFUL, the items are not returnable, unless there were specific issues. Please carefully review our policies on this page for 3rd party merchandise carefully and contact us with any questions by emailing support@spaceoffgame.com

Delivery

  • Usually, it takes 3–7 days to process an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

    ● USA: 3–4 business days
    ● Europe: 6–8 business days (not currently available)
    ● Australia: 2–14 business days (not currently available)
    ● Japan: 4–8 business days (not currently available)
    ● International: 10–20 business days (not currently available) 

  • We work with an on-demand order fulfillment company (Printful) with facilities worldwide! 

  • Sales tax can vary from state to state in the USA, and will be charged according to your state’s laws.

    For international orders, an additional custom/tax fee can occur on (orders are not currently available outside the USA). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

  • Before getting in touch with us, please help us out by doing the following:

    ● Check your shipping confirmation email for any mistakes in the delivery address
    ● Ask your local post office if they have your package
    ● Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@spaceoffgame.com with your order number, a brief explanation of the issue and confirmation if you already checked the above potential errors (delivery address, local post office, and neighbors).

    If you did find a mistake in your delivery address, we can assist you under our Address Errors Policy below:

    Address Errors Policy
    If an incorrect or incomplete delivery address is provided at checkout, the following applies:

    • If the package is returned to sender:
      The customer may provide an updated address and pay the reshipment cost. Product cost is not charged again.

    • If the package is delivered to the incorrect address or is not returned to sender:
      The order is considered customer-responsibility and is not eligible for replacement or refund.

Orders

  • We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. 

    Tip: Check out Printful's production footage to see how we fulfill specific products.

  • You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at support@spaceoffgame.com.

  • We’re so sorry if the product you ordered arrived damaged or if you received the wrong product. To help us resolve this for you quickly, please email us at support@spaceoffgame.com within 21 days of receiving the item.
    Please include the following:

    • Your order number

    • Photos clearly showing the issue

    • Any relevant details

    We’ll get back to you with a resolution as soon as possible. We’ll replace or refund it once confirmed.

RETURNS & REFUND POLICY

  • We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@spaceoffgame.com.

  • Refunds are only offered to customers that receive the incorrect item or damaged items. If any of these apply, please contact us at support@spaceoffgame.com with photos of incorrect or damaged items and we’ll sort that out for you.

  • At this time, we don't offer exchanges for size or color. If you’re unsure which size would fit better, please refer to the sizing chart on the product page.

    Though rare, an item may occasionally be mislabelled. If you believe your item has been mislabelled, please contact us within 21 days of receiving your order with photos and your order number. Mislabelled items will be replaced or refunded once confirmed.

  • Please contact us for authorization before returning any products. Returns sent without prior authorization are not eligible for refund or replacement.

  • If your package has not arrived, please notify us within 21 days after the estimated delivery date so we can investigate and issue a replacement if eligible.

  • Claims deemed an error on our part are covered at our expense.

  • All issues must be submitted within the required time frame (within 21 days of order for shipping issues or within 21 days of receiving for issues with the product itself) to support@spaceoffgame.com.

Rule 1 Games original products Returns & Replacement Policies

These policies apply only to our primary board game products, i.e. Space-Off (main game and expansions). Please review our separate policies on this page for 3rd party merchandise carefully and contact us with any questions by emailing support@spaceoffgame.com

All board-game product support requests should be sent to: support@spaceoffgame.com

Please include:

  • Order number

  • Name + shipping address (must match the original order)

  • Email address used at checkout

  • A brief description of the issue

  • Photos when relevant

Requests submitted without this information may take longer to process.

RETURNS & REFUND POLICY

  • We’re here to help! If your game shows up with damage or is missing any components, please email us at support@spaceoffgame.com within 21 days of delivery.

    To speed things up, please include:

    • Your order number

    • The email address used at checkout

    • Your name and shipping address (must match the order)

    • Photos of the issue

    We’ll review everything and replace the item or part as needed.

  • If you purchased through:

    • Amazon,

    • A local game store,

    • Another online retailer, or

    • Any seller other than our official Shopify store,

    then your return or refund needs to be handled directly by that retailer, following their policies.

    However:
    If you’re simply missing a game piece or have an issue with components themselves, we’re still happy to help you directly — just email us using the steps above.

  • Yes! If your game is still unopened, you may return it within 21 days of delivery.

    Return shipping is the buyer’s responsibility unless the product arrived damaged or incorrect.

    Please email us first so we can authorize the return and give you the correct return address.

  • Often, yes.

    While our formal window for returns/refunds is 21 days, if something went wrong and you didn’t reach out in time, just let us know. We consider late cases individually and will do our best to assist.

  • Of course! We want all players to have a complete, fully functional copy of the game.

    Please email us with the following:

    • Order number

    • Matching checkout email

    • Photos of the issue

    Before sending replacements, we’ll confirm which edition you have to ensure compatibility (details below).

  • This step helps us:

    • Match the correct parts for your edition

    • Ensure the request is for an official Rule 1 Games product

    • Prevent incorrect replacements and delays

    We may ask for:

    • A photo of the issue

    • A photo of the front and back of the game box

    • The UPC/barcode number

    • The lot or batch code (usually on the bottom of the box)

    • A quick photo showing the contents inside

    • Proof of purchase (your Shopify order number or receipt)

    These details protect both you and us — and help us resolve your request quickly and correctly.

  • If the order was just placed and not shipped, please email us ASAP at support@spaceoffgame.comwith your order number and matching order email address. We will see if we can update our fulfillment partner in time. If it has already been shipped then please see the following other options. 

    If the package is returned to us, we can reship it once you provide the corrected address and you, the buyer, covers reshipment postage.

    If the package was delivered to the wrong address or never returned, we’re unable to replace it, as we cannot recover the shipment.

  • Yes! You may cancel any pre-order for a full refund as long as it has not shipped yet.

    Just email us at support@spaceoffgame.com with your order number and the email address used at checkout, and we’ll take care of it.

    Once a pre-order has shipped, the standard return policy applies.

  • Orders completed through Kickstarter and Hive Interactive are governed by the terms and conditions presented during Hive checkout (click here to download a copy of these terms). Those terms remain the controlling agreement for refunds, cancellations, and fulfillment.

    If you have questions or experience an issue with your game (such as damage or missing components), please email us at support@spaceoffgame.com and we’ll be happy to help where possible.

The sale of goods in the UK and/or EU is made on its behalf by GamesQuest Ltd

Additional Details for United Kingdom and European Union Customers

UK and/or EU sales ARE made on the behalf of Rule 1 Games LLC by:Ltd

GamesQuest Ltd

Unit 15, Old Station Way
Bordon Trading Est
Bordon, Hampshire
GU35 9HH
United Kingdom
Tel: (0) 1730 891346

Email: customerservice@gamesquest.freshdesk.com

UK VAT Number: GB917297789

IOSS Number: IM2500022414

EU Representative (GDPR Article 27)

For matters related to data protection in the European Union, our designated EU representative is:

Misfit Hobbies
17 Knocklynn Rd
Coleraine, Northern Ireland
BT52 1WW
United Kingdom

Website: misfithobbies.co.uk

EU customers may contact our EU representative regarding data protection inquiries.

Additional Terms and Rights

  • Right of Withdrawal (EU/UK Customers)

    If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason.

    The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods.

    To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending a clear statement to:

    For EU/UK orders: GamesQuest Ltd [Full Address - you'll need to provide this] Email: support@spaceoffgame.com

    You may use the model withdrawal form below, but it is not obligatory.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of Withdrawal

    If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

    We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

    You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

    You will bear the direct cost of returning the goods.

    You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

    Exceptions to the Right of Withdrawal

    The right of withdrawal does not apply to:

    • Goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (e.g., opened board games with shrink wrap removed)

    • Goods which are clearly personalized or made to your specifications

    • Digital content if performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal

    Model Withdrawal Form

    (Use the following information outlined bellow in an email only if you wish to withdraw from the contract)

    To: GamesQuest Ltd, support@spaceoffgame.com

    I hereby give notice that I withdraw from my contract of sale for the following goods:

    • Order number: _

    • Ordered on: _

    • Received on: _

    • Name: _

    • Address: _

    • Email: _

    • Date: _

  • Applicable Law

    For customers in the European Union and United Kingdom, these Terms and Conditions and any purchases made through our store are governed by the laws of England and Wales, without regard to its conflict of law provisions. Your statutory rights as a consumer under applicable EU or UK consumer protection laws remain unaffected.

    For customers in the United States and Canada, these Terms and Conditions are governed by the laws of [Your State/Province] and the applicable federal laws of the United States/Canada, without regard to conflict of law provisions.

    Dispute Resolution

    EU/UK customers: Any disputes arising from or relating to these Terms and Conditions or your purchase may be brought before the courts of England and Wales. However, if you are a consumer resident in the EU or UK, you may also bring proceedings in the courts of your country of residence.

    US/Canada customers: Any disputes shall be resolved in the courts of the state of Illinois in the USA.

    EU Online Dispute Resolution

    The European Commission provides an online dispute resolution platform, which you can access at: https://ec.europa.eu/consumers/odr

PAYMENT TERMS

Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, etc.)

  • PayPal

  • Shop Pay

Payment Processing

All payments are processed securely through Shopify Payments and our authorized payment processors. We do not store your complete credit card information on our servers.

When Payment is Charged

Payment is authorized and captured at the time you complete your checkout for all orders, including pre-order items.

Pre-Order Items

For pre-order items, payment is collected at the time of purchase. However, you may request a full refund at any time while waiting for the item to ship by contacting us at support@spaceoffgame.com.

Once you receive your pre-order item, our standard return and refund policies apply (21-day return period per policies above).

Pricing and Currency

Currency Display

Our store displays prices in multiple currencies based on your location. You can also manually select your preferred currency using the currency selector on our website.

All transactions are processed in US Dollars (USD). If you choose to view prices in a different currency, the displayed amount is an estimate based on current exchange rates. Your final charge will be converted from USD by your payment provider at their exchange rate on the date of the transaction.

Exchange Rates and Refunds

Please note that exchange rates fluctuate. If you receive a refund:

  • The refund will be issued in the original transaction currency (USD)

  • Your bank or payment provider will convert the refund at the exchange rate applicable on the date the refund is processed

  • Due to exchange rate fluctuations between the purchase date and refund date, the amount you receive in your local currency may differ from the amount originally charged

  • We are not responsible for any differences in the refunded amount due to currency exchange rate changes or fees applied by your bank or payment provider

Taxes

Prices include applicable sales tax for US orders. For EU/UK orders, VAT is included in the displayed price where applicable and will be shown separately at checkout.

Payment Provider Fees

Your bank or payment provider may apply additional fees for currency conversion or international transactions. These fees are set by your financial institution and are not controlled by us.

Price Changes

We reserve the right to modify our prices at any time. However, the price you pay will be the price displayed at the time you complete your order (subject to acceptance of your order).

Failed or Declined Payments

If your payment is declined or fails to process, we will notify you via email. Your order will not be fulfilled until successful payment is received. We reserve the right to cancel orders with failed payments after 7 days.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it, depending on your payment provider.